Terms and Conditions

The owner of the online store surf-foil.eu is SELLINGBERG OÜ (registry code 14690403) located at Tuleviku tee 10, Peetri, Harjumaa 75312
Validity of sales contract, goods and price information

The terms of sale apply between surf-foil.eu (hereinafter the Online Store) and the customers (hereinafter the Customer) regarding the rights and obligations arising from the purchase of goods.

The terms of sale apply to the purchase of goods from the Online Store.

The prices of the products sold in the online store are indicated next to the products. A fee for the delivery of the goods is added to the price.

The delivery fee depends on the Customer’s location and the method of delivery. The delivery fee will be displayed when ordering.

Information about the goods is provided in the Online Store directly next to the goods.

The online store reserves the right to change the terms of sale and sales prices. These changes will be reflected on the website.

Making an order

To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required fields and select the appropriate delivery method. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen.

The agreement enters into force upon receipt of the amount due to the current account of the Online Store.

If the ordered goods cannot be delivered due to expiration of the goods or for any other reason, the Customer shall be notified as soon as possible and the paid money (incl. Delivery costs) shall be refunded immediately, but not later than within 14 days of sending the notice.

Prices

The online store reserves the right to adjust prices. If the Customer submitted his order before the price changes took effect, the price of the goods, which was reflected at the time of invoicing, applies to him. The customer has no right to claim compensation for the difference.

Delivery

The shipping costs are borne by the Customer and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia will usually reach the destination specified by the Customer within 3-7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 14 calendar days if product page does not show different delivery time.

Liability and force majeure

The Online Store shall not be liable for damages caused to the Buyer or for the delay in the delivery of the product if the damage or the delay in the delivery of the product is due to a circumstance which the Online Store could not influence or foresee.

Right of withdrawal

Goods purchased from the surf-foil.eu online store are subject to the warranty and return procedure prescribed by the laws of the Republic of Estonia. Purchased goods have a 14-day right to return the goods upon receipt, in accordance with § 56 of the Law of Obligations Act.

The right of withdrawal does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.

The customer must notify the e-mail address info@surf-foil.eu of the wish to return the goods within 14 days after receiving the goods. The application must include the customer’s name, product name and order number. In case of product defect or warranty case, we recommend sending a complaint request: complaint

The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).

The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.

Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract. The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that the item has been returned, whichever is earlier.

If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for the cost that exceeds the cost related to the usual delivery method.

The online store has the right to withdraw from the sale transaction and demand the return of the goods from the buyer if the price of the goods in the online store is significantly lower than the market price of the goods due to a mistake.

Right to lodge a complaint

The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is assumed that the defect already existed at the time of delivery. It is the
responsibility of the Online Store to rebut the respective presumption .

The buyer has the right to contact the online store within two months at the latest, by sending an e-mail to info@specna.eu

The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.

The online store shall respond to the consumer’s complaint in writing or in a form that can be reproduced in writing
within 15 days.

Direct marketing and processing of personal data

The online store uses the personal data entered by the Customer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the Customer. The online store transmits personal data to the company providing the transport service in order to deliver the goods.

The online store will send the Customer newsletters and offers to the Customer’s e-mail address only if Kleint has expressed a wish to do so by entering the e-mail address on the website and announcing his / her wish to receive direct mail notifications.

The buyer has the opportunity to cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Solving arguments

If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address info@surf-foil.eu

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application
submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The examination of the buyer’s complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.